In our 15th episode, we open the flood gates on why customer service matters with Art McKinney at Joe Flood Insurance. We also review the devastating floods in St. Louis and eastern Kentucky at the end of July 2022.

Joe begins by talking about how cash sales in the wake of COVID are affecting coverage. We also talk about the changes we are seeing with NFIP 2.0 so far and how many of the changes seem to be regional. Joe and Cyrena also discuss why they do business with reThought, and just how important customer service is today.

We also review the devastating floods in St. Louis and eastern Kentucky, and remind you to check resources like the Weather Prediction Center for excessive rainfall forecasts which can lead to flooding.

Click below to watch reTV Episode 15, and email us as flood@rethoughtinsurance.com with your questions, comments, and quotes.