reThought is looking to add a Senior Account Manager to our growing team!

Does customer retention, satisfaction, and expansion excite you? Are you looking to work with a small, growing organization with tremendous potential for professional growth? Does healthy company culture matter to you as much benefits? Then we have the job for you!

Summary

The Senior Account Manager manages the relationship with existing commercial customers. This position is the owner of existing client relationship and works closely with the Regional Sales Manager. This position is focused on the development of long-term account strategy, relationship building and lead in meeting client immediate needs. The Senior Account Manager is responsible for identifying expansion opportunities, as well as client retention/satisfaction, achieving commercial growth goals and overall customer satisfaction. The Senior Account Manager should have strong relationship building skills, a drive to exceed solution sales targets, an ability to deliver results in a fast-paced environment, and a passion for serving clients and their members.

Responsibilities

• Manage and strengthen client relationships and ensure satisfaction and growth expectations are met.
• Responsible for existing and new client onboarding in tandem with the Regional Sales Manager on large accounts.
• Work with underwriting and sales team as required.
• Accountable for development of client-specific strategic plan, and ongoing monitoring of plan with adjustments made as necessary.
• Delivery of quarterly review of plan performance with client.
• Serve as account strategist for assigned accounts both internally and externally.
• Determine opportunities for maximizing commercial opportunities for revenue growth.
• Interface directly with assigned clients and groups on a quarterly basis or more frequently as needed.
• Vet new appointment opportunities for the Regional Sales Manager
• Support marketing initiatives and manage mass marketing in alignment with the Regional Sales Manager.
• Special projects and tasks forces as assigned.
• Meet established growth metrics and marketing activity expectations
• Consistently document CRM with activities and initiatives.

Requirements

• Bachelor’s degree in related field or 5 plus years of experience.
• Strong PC skills including CRM, Microsoft Word, Excel, and PowerPoint; Working knowledge of financials.
• Strong Project Management skills.
• Superior verbal and written communication and presentation skills.
• Ability to negotiate, cultivate relationships, organize, analyze and interpret information.